Shipping policy

SHIPPING POLICY

Last updated: August 23, 2026

Thank you for shopping with Rogers Entertainment Animation Studio.

ORDER PROCESSING

Most physical products are made to order. Please allow approximately 3–7 business days for production before your order ships.

Processing times may be longer during holidays, product launches, sales, or periods of high demand. Business days do not include weekends or holidays.

ESTIMATED SHIPPING TIMES

After production is complete, estimated delivery times are:

  • United States: 3–10 business days

  • International orders: 10–30 business days

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery.

SHIPPING RATES

Shipping costs are calculated and displayed at checkout based on your order, delivery address, and available shipping method.

ORDER TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

MULTIPLE PACKAGES

Products may be produced and shipped by different fulfillment locations. Items from the same order may arrive separately. You will not be charged additional shipping because an order is divided into multiple packages.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address during checkout.

Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after an order enters production or ships.

Additional shipping charges may apply if an order must be reshipped because the customer provided an incomplete or incorrect address.

LOST, STOLEN, OR DELAYED PACKAGES

Rogers Entertainment Animation Studio is not responsible for carrier delays or packages marked as delivered by the shipping carrier.

If your tracking shows that a package was delivered but you cannot locate it, please:

  • Check around the delivery location.

  • Ask household members or neighbors.

  • Contact the shipping carrier.

  • Allow 1–2 additional business days, as some carriers mark packages delivered early.

Contact us if you still need assistance. We will help review the available tracking information, but replacement or refund approval is not guaranteed for packages confirmed as delivered.

DAMAGED OR INCORRECT ORDERS

Please contact us within seven days of delivery if your order arrives damaged, defective, or incorrect.

Include your order number and clear photographs of the product and packaging. After reviewing the issue, we may arrange a replacement or refund when appropriate.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, fees, or charges required by their country. These charges are not included in the product price or shipping cost unless stated at checkout.

Customs processing may delay delivery. We cannot control or guarantee customs clearance times.

DIGITAL PRODUCTS

Digital downloads are delivered electronically and do not require shipping. Instructions for accessing a digital purchase will be provided through the website or by email.

CONTACT US

For shipping questions, contact:

Rogers Entertainment Animation Studio
Email: willierogers3144@gmail.com
Website: rogersentertainmentllc.net