Refund policy

REFUND POLICY

Last updated: August 23, 2026

Thank you for shopping with Rogers Entertainment Animation Studio. Please review this policy before purchasing a product or creative service.

CUSTOM CREATIVE SERVICES

Payments for custom animation, illustration, graphic design, video production, character design, and other personalized services are non-refundable once work has started.

Deposits and initial payments reserve production time and are non-refundable. If a project is canceled before work begins, please contact us to discuss whether a refund is available.

Refunds will not be issued because of a change of mind, creative differences, delayed customer feedback, failure to provide required materials, or requests outside the agreed project scope.

Approved revisions included in the original service agreement will be completed. Additional revisions or major changes may require an additional fee.

DIGITAL PRODUCTS

Digital downloads, ebooks, artwork, templates, videos, music, and other downloadable products are non-refundable after purchase because they are delivered electronically.

If you receive the wrong file or experience a technical problem, contact us so we can help resolve the issue.

PHYSICAL MERCHANDISE

Eligible physical products may be returned within 30 days of delivery. Items must be unworn, unused, unwashed, and returned in their original condition and packaging.

Customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

CUSTOM AND PERSONALIZED PRODUCTS

Custom-made, personalized, and print-on-demand products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. Contact us within seven days of delivery if your item is damaged, defective, or incorrect.

Include your order number and clear photographs showing the issue. After reviewing the request, we may provide a replacement or refund when appropriate.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Digital products and downloads

  • Custom or personalized products

  • Gift cards

  • Items marked final sale

  • Products that have been worn, washed, used, or damaged after delivery

CANCELLATIONS

Physical-product orders may be canceled only before they enter production or ship. Because print-on-demand orders can enter production quickly, cancellation is not guaranteed.

Custom creative projects are subject to the cancellation terms in the project agreement.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times depend on your bank or payment provider and may take several business days.

If more than 15 business days have passed since your refund was approved, please contact us.

CONTACT US

For questions or refund requests, contact:

Rogers Entertainment Animation Studio
Email: willierogers3144@gmail.com
Website: rogersentertainmentllc.net

This policy does not limit any rights provided by applicable consumer-protection laws.